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Privacy Policy

We are committed to protecting and respecting your privacy in accordance with all applicable regulations. This Privacy Policy (“Policy”) outlines how we collect, use, and disclose personal information about users of our services, including our Website (our “Site”), in compliance with any regulations related to our use of Google Analytics. Please read this Policy carefully.

 

By using our Site, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use our Site. Your use of our Site for the limited and exclusive purpose of reviewing this Policy does not constitute your agreement to this Policy unless you make further use of our Site. This Policy may be updated from time to time.

 

INFORMATION WE COLLECT

 

We and our third-party service providers may collect and process the following types of personal information about you:

 

  • Name

  • Phone number

  • Email address

  • Social network profile information

 

Information we collect when you use our Site, such as your domain name, Internet protocol (IP) address, mobile device model, Internet service provider, Site access times, websites that referred you to us and web pages within our Site that you visit

 

Information you communicate to us through our Site, our social media pages or through other means

 

HOW WE COLLECT INFORMATION

 

We and our third-party service providers may collect personal information as follows:

 

We may collect information you provide when you use our Site, including when you fill in forms on our Site, subscribe to any of our services, complete a survey on our Site, post material to our Site, or download content from our Site.

 

We may collect information you provide when you contact us by phone, email, text message, or messaging application on social media.

 

We may collect social network profile information that you have made publicly available through your social network account settings if you choose to access our social media pages or connect or otherwise link to our Site with your own social media page. We also may collect customers’ and public feedback on social media.

 

Our Site may use cookies, tracking pixels, and other similar technologies to collect information about visitors to our Site. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. A tracking pixel is a graphic that is loaded when a user visits a website or opens an email and is used to track certain user activities.

 

HOW WE USE THE INFORMATION COLLECTED

 

We and our third-party service providers may use information collected to:

  • Operate, maintain, and improve our Site.

 

  • Conduct analytics to help us better understand our customers and improve our products and services.

  • Process and manage purchases made by you.

  • Respond to your customer service inquiries, post your comments related to our products and services on our social network pages and take other actions in response to your questions, comments or Site activity.

  • Communicate with you about special offers, services, and promotions that may be of interest to you.

  • Help us develop, customize, deliver, support, and improve our services.

  • Allow you to participate in interactive features of our service when you choose to do so.

  • Notify you about changes to our service.

  • Conduct market research to serve targeted advertisements.

 

We and our third-party service providers may use the information collected from cookies, tracking pixels, and other similar technologies to target advertising to you personally, through online and offline methods including email, display media, video media, and direct mail. You may opt-out of receiving direct mail from us or our third-party service providers by clicking here. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

 

When you log in to or visit our Site, your IP address may be combined with other de-identified data (such as information about the pages you visit or the searches you conduct on our Site) to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use.

 

CHOICE AND CONTROL OVER YOUR PERSONAL INFORMATION

 

You may have certain rights under applicable data protection laws, which may include the right to access, correct, update, delete or object to the processing of your personal information. To exercise any of these rights, please contact us using the contact information shown on our Site.

 

If you receive email messages from us and no longer wish to receive such messages, you may opt-out by following the instructions in the email. If you have registered with us and would like to delete your account, please contact us using the contact information shown on our Site.

 

Please note that even if you opt-out of receiving marketing communications from us, we may still send you transactional or administrative messages, such as emails related to your account or services you have purchased from us.​

 

GOOGLE ANALYTICS

 

Our Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our Site. The information generated by the cookie about your use of our Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Site. By using our Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

CHILDREN'S PRIVACY

 

Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible. If you believe that we may have collected personal information from a child under the age of 13, please contact us using the contact information shown on our Site.

 

DATA SECURITY

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our Site.

 

LINKS TO OTHER WEBSITES

 

Our Site may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.

 

CHANGES TO THIS POLICY

 

We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we will notify you by email or by means of a notice on our Site prior to the effective date of the changes. By continuing to use our Site after the effective date of any changes to this Policy, you agree to be bound by the revised Policy.

MOBILE TERMS OF SERVICE

GENERAL

These Mobile Terms of Service ("Mobile Terms") govern your use of the mobile messaging services provided by ZEN VIRTUOSO ("we", "us", "our"). By opting in to our mobile messaging service, you agree to be bound by these Mobile Terms and our Privacy Policy.

 

OPT-IN

By providing your mobile number, you are opting in to receive text messages from us. These messages may include updates, promotional offers, and other information related to our services. Standard message and data rates may apply.

 

FREQUENCY

The number of messages you receive will vary based on your interactions with us. You can expect to receive [1 - 2] messages per week.

 

OPT-OUT

You can opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. After you send the text message "STOP" to us, we will send you a reply to confirm that you have been unsubscribed. You will no longer receive text messages from us. If you want to join again, sign up as you did the first time, and we will start sending text messages to you again.

 

HELP

If you need assistance, you can reply "HELP" to any text message you receive from us, or contact our customer support team at [relax@zenvirtuoso.com].

 

SUPPORTED CARRIERS

Our mobile messaging service is available on most carriers including AT&T, Verizon Wireless, T-Mobile, Sprint (now part of T-Mobile), US Cellular, Metro by T-Mobile, Boost Mobile, Cricket Wireless, Virgin Mobile, Straight Talk, TracFone, Simple Mobile, Xfinity, Mobile, and Spectrum Mobile. This service may not be compatible with all mobile devices or carriers.

 

CHANGES TO MOBILE TERMS

We reserve the right to modify these Mobile Terms at any time. If we make material changes to these Mobile Terms, we will notify you by text message or by means of a notice on our Site prior to the effective date of the changes. By continuing to use our mobile messaging service after the effective date of any changes to these Mobile Terms, you agree to be bound by the revised Mobile Terms.

 

The Zen Virtuoso mobile message service (the "Service") is operated by Zen Virtuoso (“Zen Virtuoso”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

 

By consenting to Zen Virtuoso’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Zen Virtuoso through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. The service will include promotional messages such as promotions, specials, coupons, and other marketing offers; it will also include transactional messages such as order updates and account alerts.

 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Zen Virtuoso. Your participation in this program is completely voluntary.

 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

You may opt-out of the Service at any time. Text the single keyword command STOP to +18442345716 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Zen Virtuoso mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

 

For Service support or assistance, text HELP to +18442345716 or email support@zenvirtuoso.com.

 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Last updated: June 24, 2024

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